ICON and You

Working in a way that goes beyond the traditional CRO

At ICON our reputation is built on enduring partnerships that are driven to advance medicine and make a difference in the world. Since our inception in 1990, we’ve partnered with pharmaceutical, biotech, and medical device clients, collaborating, innovating, and finding new ways together to improve outcomes. This is the lifeblood of our business and the vision that has shaped our strategy more than any other.

The COVID-19 pandemic has taught us that so much more can be achieved when all players in the life sciences and pharmaceutical industries work together, in a truly collaborative way. The opportunity now is to take what we have learned and continue to drive progress.  At ICON, this means working in a way that goes beyond a traditional CRO. It means being your trusted partner.

For the seventh consecutive year, ICON has been named a recipient of the CRO Leadership Award

In 2024, ICON was pleased to receive the CRO Leadership awards in five categories: Capabilities, Compatibility, Expertise, Quality and Reliability, spanning Big Pharma, Small Pharma and Overall segments. ICON was the strongest performing CRO. Additionally, in the Individual Attribute Awards, ICON was recognised as:

  • Exceeded customer expectations in data quality
  • Exceeded customer expectations in therapeutic expertise
  • Exceeded customer expectations in meeting overall project timelines
  • Exceeded customer expectations in operational excellence
  • Exceeded customer expectations in technology for real-time access to data

The CRO Leadership Awards, developed by Life Science Leader Magazine and ISR, are based on customer feedback gathered in an annual CRO quality benchmarking survey by ISR. 46 service providers were evaluated on 20+ different performance metrics.

We are so very proud to be recognised this year, and for the CRO Leadership awards we received in 2023, 2022, 2021, 2020, 2019, 2018, 2015 and 2014. Thank you for being part of our journey. Together we will continue to lead and shape the future of clinical research.


We’re constantly improving the ways we partner with clients to maximise the benefits for you and your stakeholders. For ICON, these are some of the key factors for developing a successful partnership:

Flexible and adaptable delivery models to address your needs

As the world’s leading clinical research organisation powered by Healthcare Intelligence, and the largest global provider of functional service provision (FSP), ICON can transform organisational flexibility and operational efficiency. Our operational, functional and therapeutic specialists offer a range of full -service and FSP models that can be customised to deliver the most efficient operating model to meet your needs. We bring a suite of capabilities, expertise and technology to augment your operations, increase R&D efficiencies and improve site engagement to access patient populations and deliver timelines and milestones.

Data insights to drive efficiency, effectiveness and patient access

We understand that first and foremost, clients want consistent and effective clinical development. Critical to that is better quality data and the insights which that data delivers.

We are focused on new and better ways of designing and executing clinical research and anticipating future trends to move beyond the status quo. We apply our Healthcare Intelligence, the harmonisation of our human experience and expertise, with the most robust suite of clinical capabilities in the industry, technology, and insightful data resources. We are focused on the factors that are most critical to sponsors and that drive value. Our overarching goal is simple; rapid access to, and analysis of, high-quality data to speed up and improve decision-making.

Mutually aligned goals and objectives

We share the commitment to achieve your clinical development goals. ICON delivers well established partnership models, and governance structures, supported by robust tools and technologies to ensure open, transparent communications.

Shared culture and values

Our values of integrity, collaboration, agility and inclusion drive our clients’ success. At its core, ICON’s mission is to improve health and lives. We are also committed to contributing to the 2030 United Nations sustainable development goals and are proud that our work contributes to their advancement. Our ICON Cares initiative incorporates our ESG pillars, which include diversity, inclusion and belonging as well as our corporate philanthropic initiatives.

Explore the power of collaboration

Read more to learn about our partnership approach and how ICON goes beyond being a traditional CRO.